Instant Messaging

Employee’s thoughts on their IM Client

What do your employees think about the IM client that they are allowed to use to communicate with each other, clients, etc? If you know the answer to this question you are well aware of where you stand. If you don’t, you need to move forward in finding some answers right away. Remember, it is important to keep your employees happy. Those who enjoy and benefit from their IM client will continue to use it. Those who don’t will probably shy away from it and complain that they want something better.

This is why you need to be very careful when choosing an IM client. If you have the time to get employees involved in the selection process you should definitely do so. This will help to bring your team closer together, while also allowing you to avoid mistakes in the future.

What can I do if employees don’t like the IM client? This is when you need to make a decision that could mean big changes. First things first, find out if the majority of employees are for or against the current instant messenger. You may learn that the majority of employees find it to be more than acceptable. In this case, all you have to do is worry about helping those who are disgruntled. On the other hand, if almost everybody dislikes the IM client you have to make a change to something better.

Don’t forget about what your employees think about the IM client that is in place. It is important that they are happy with the setup to ensure that all benefits are being taken advantage of.

Instant Messaging

Finding and Testing a Secure IM Client

When choosing an IM client you need to do more than a fair share of research. One thing you don’t want to forget is to find a secure application. If you are not using a secure IM client you are taking a big risk. There are big benefits of using an instant messenger, but at the same time you are facing trouble if your tool is not secure at all times.

To find a secure IM client you need to look into the security features of several applications. Don’t narrow your search too much. You want to keep an open mind at first to ensure that you are seeing everything that is available. Finding a secure IM client is not as hard as you may think if you compare many options.

Of course, there will come a time when you need to test the security functions as well. Do you see something that is a security loophole? If so, you should address this at once. Most IM clients are very secure, and their makers take great pride in this. But you definitely want to do due diligence to ensure that you are getting exactly what you want.

One thing is for sure: when you find the right secure IM client you will know it. You will feel good about what you are getting, and confident that you and every user will be secure at all times.

Don’t take the risk of compromising important information. Instead, choose a secure IM client that you can trust.

Instant Messaging

Is your IM Client Failing you?

There is only one thing worse than your IM client failing you. Do you know what it is? The answer: letting it fail you and doing nothing about it. It is amazing that so many companies continue to use the wrong IM client day after day. With so many other options, there is no good reason for doing this.

There are many ways that your IM client may fail you. This is not something you should be looking for, but definitely something you should be aware of. Take for instance an instant messenger that just doesn’t have enough features. You may have chosen a particular IM client early in your company’s life because it was right for you at the time. But as you began to grow it became obvious that more features were necessary. There is nothing wrong with moving on and finding a tool that offers more bang for your buck. In fact, this is essential if you plan on using instant messaging as you continue to grow.

But it takes too much time to find a new IM client. This is a common complaint among many people who are dealing with a failed application. But remember, it is better to take the time to find a new IM client than to continue wasting away the days relying on something that has no chance of working to your advantage.

If your IM client is failing you, now is the time to suck it up and find a better tool. With many options, something that is perfect for you and your company is waiting around the bend.

Instant Messaging

Instant Messaging vs. Telephone

Even though instant messaging is a great mode of communication, it is far from the only option. Many workers look at the benefits of instant messaging compared to that of using the telephone. Which one wins out in your world?

Here are three ways that instant messaging is better than using the telephone to communicate:

1. It can be quicker. When you send an instant message there is no delay. To go along with this, the recipient can read what you say and answer you within a matter of seconds. This is not to say that using a phone is slow. But when you IM you are definitely moving at a fast pace.

2. When you don’t want to actually talk to somebody. No matter who you are there are bound to be days when you do not want to speak with a lot of people face to face or on the phone. Fortunately, with instant messaging you can still communicate but you don’t have to get sucked into a long phone conversation along the way.

3. The other benefits. A phone is a phone. You can call others and that is about it. But with an instant messaging tool you can do much more. You can chat one-on-one, or you can invite others into a chat room for a group meeting. Options are endless with instant messaging.

Instant Messaging

Instant Messaging Features: What you really need

There is absolutely nothing wrong with using an instant messaging tool within your company. In fact, this mode of communication is growing in popularity. With that in mind, you have to remember that there are some features you need and others that are just going to cloud your vision. You have to deal with the necessities, while keeping away from the details that are just going to slow you down.

If you choose an instant messenger with too many features that do nothing, you will end up wasting a lot of time. Choose one that doesn’t have enough features, and you will be searching for a replacement in the near future. As you can see, you have to walk a very fine line to ensure that you get started with the right program.

By addressing these questions, with the help of your coworkers, you can decide which instant messaging features are most important:

1. How are we going to use instant messaging? It may be only for interoffice communication. Or maybe you want to use IM to talk with clients as well. You have to answer this question based on your vision for the future.

2. What features will we definitely need? This may be the most important question. When you choose an instant messenger that offers all the right features you don’t have to worry about missing out on something. Make a list of what you need, and don’t stop until you find a program that offers them.

3. Don’t get caught up with all the bells and whistles. Yes, you want a lot of features. But not those that are going to take up space without offering any real value.

Now that you have answered these questions you should find it easier to choose the right instant messenger.

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How to Create your Own Instant Messenger with Brosix

By using the Brosix platform you can create your own custom instant messenger within a matter of minutes. As you probably know, this is not something that is possible when working with most other applications. The ability to create a private network is by far one of the largest benefits of choosing Brosix.

So what do I need to do to get started?

1. Use the simple sign up form featured on the Brosix website. It only takes 30 seconds to fill out, and will get you on the right track to starting your free trial.

2. The easy to follow, high powered control panel allows you to create users for your very own network. Which employees do you want to add to your network?

3. Email the proper information, such as the provided link, to those you want to invite into your network. Once they sign up they are part of your highly secure IM network that is for invited users only.

There are other benefits of using Brosix, but the ability to create your own instant messaging environment is at the top of the list. When you compare this benefit to those offered by other programs it is easy to see that Brosix is head and heels above the competition in this area.

Instant Messaging

Are your Clients asking to communicate via IM?

Even if your company is not big on instant messaging it doesn’t mean that you can totally forget about this communication tool. What will you do when one of your clients wants to start talking to you on IM? You may think this is far fetched, but in today’s world this is something that is sure to present itself soon enough. Believe it or not, many companies are using instant messaging for the majority of their inter-office communications. Some of these companies are deciding that this should also hold true when speaking with those outside the office.

If your clients are asking to communicate via IM there are a few things you must do:

1. Ask what instant messenger they use. This is probably the most important question. After all, you have to be using the same system in order to communicate.

2. Talk to your boss about this. It is safe to say that he will be alright with this as long as it is at the request of the client. After all, you don’t want to shoot down this idea and risk agitating your client. Doing that will only cause you problems, and may even result in losing the client for good.

3. Be sure of what you say when communicating via IM. Remember, this is much different than talking in person or on the phone. Make sure you are clear with your words and that you do not make any jokes that can be taken the wrong way. It is important to stay professional no matter how you are talking with clients.

If you are not currently using an instant messaging program within your company, but are asked to do so by a client, you should consider the above points and then move forward.

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Can your Instant Messenger do it all?

The question of whether or not your instant messenger can “do it all” is very important. If you are going to use an instant messenger application within your company you might as well take advantage of every last benefit. There are some programs that are sure to be better for you, your coworkers, etc.

What does it mean to do it all? This is a question that everybody answers in a different way. For instance, you may need an instant messenger, such as Brosix, that allows you to create a secure network. There are not many programs that offer this, so your options will be narrowed from the start. And of course, this is only one detail. You need to know what you are looking for out of your instant messenger so you can then decide what features are most important.

If you are currently using an instant messenger that is not doing enough for you, it is time to change. There is nothing wrong with making a change when the time comes. It may be difficult to make the move, but once you do you will realize that it was a good choice.

Those who are already using an instant messenger that can do it all are in good shape. But if you are lagging behind and struggling to catch up, you need to locate a new program that has more to offer.

Instant Messaging

Will your Clients Communicate via Instant Messenger?

Would you be able to please your clients by offering an additional mode of communication? If you think that this is a possibility, you should consider communicating with clients via instant messenger. This is something that may sound far fetched, but many companies are already moving in this direction. You don’t want to get passed by!

At the very least you should ask all your clients what they think of this. Soon enough you will have an idea of which ones are willing to communicate via instant messenger, and which ones would rather stay away from this for the time being. Even if only a handful of clients will communicate via IM you are doing something to bring benefits to both parties.

Which instant messenger should I use to communicate with my client? Obviously, this is based largely on how your client is setup. Do they currently use an instant messenger? If not, you should offer them help in getting started. For instance, Brosix makes it easy for anybody to install their instant messenger program and then invite others into a private network. Not only is this simple to do, but the secure environment is sure to impress.

Not every company can benefit from communicating with clients via instant messenger. Can yours? If so, you should ask all your clients to join you. This is just one more way that you can serve your clients and improve your overall relationship.

Instant Messaging

Why you may want to change IM Programs

Is your current instant messenger causing you trouble? Are you not getting what you want out of this tool? If so, you don’t have to deal with this any longer. Remember, you can change IM programs at anytime. One of the best things about the instant messaging industry is the competition. This makes it easy to eventually settle on the program that is best for you and your company.

What are some of the more specific reasons for wanting to make a change? For one, you may find that you don’t have access to enough features. Your IM tool needs to give you everything you want, plus much more. Even if you are not planning on using a particular feature it is always good to have it available because you never know what will change in the future.

You may also want to change IM programs if the user experience is not up to par. There are some applications, such as Brosix, that are very user friendly. On the other hand, there are also those that are hard to figure out. You don’t want to get involved with something that is going to take up too much of your time. Remember, instant messaging is supposed to bring convenience to your office.

If you want to change IM programs there shouldn’t be anything holding you back. Staying with something that you do not like is just going to make things more difficult, and may even lead to other problems.